SLS Demo Catalog

What to say when things get tough : business communication strategies for winning people over when they’re angry, worried and suspicious of everything you say

by Leonard S. Greenberger
New York : McGraw-Hill, 2013
xxix, 224 pages ; 23 cm.
Book

Location	Call number	Barcode	Status
English Collection	658.4/5	A1025931	Available

Table of Contents
- Foreword
- Introduction
- The science behind the art
- Laying the foundation
- The lost art of storytelling
- Real v. perceived risk or why we drive
- The code for trust and credibility
- Non-verbal messages
- Credibility gender gap
- Mastering the media
- Avoiding and escaping traps
- The can response
- Conclusion
- Acknowledgements
- Bibliography.
Notes
- Includes bibliographical references and index.
Subjects
Author
- Greenberger, Leonard S.
Additional Title
- What to say when things get tough
Publisher
- McGraw-Hill
Call Numbers
- 658.4/5
- HF5718 .G7394 2013
ISBN
- 0071806431 (alk. paper)
- 9780071806435 (alk. paper)
LC Number
- 2013002311
Content Type
- text
Carrier Type
- volume
Media Type
- unmediated
Permanent link
- https://www.sls.org.hk:8443/opac/bib/ABmZ
- View MARC record
- View BIBFRAME linked data